Refund policy

Refund Policy

At By Rebecca, we take pride in creating unique, handcrafted, personalised items just for you. Due to the custom nature of our products, our refund policy reflects the care and effort that goes into each creation. Please read the following carefully.

1. Custom and Personalised Items

1.1 Non-Refundable: As all personalised items are made to order, we are unable to offer refunds or exchanges unless the item is faulty or there is an error on our part (e.g., incorrect colours or size).

1.2 Order Accuracy: Please ensure that all personalisation details are correct at the time of ordering. We cannot accept responsibility for errors made by the customer (e.g., incorrect name spelling or personalisation requests).

2. Faulty or Incorrect Items

2.1 Reporting Issues: If you receive an item that is faulty or does not match your order (e.g., incorrect personalisation or damaged goods), please contact us within 7 days of receiving your order.

2.2 Resolution Options: We will offer a replacement or full refund, including the cost of return shipping, for any faulty or incorrect items.

2.3 Proof of Fault: We may request photos of the faulty or incorrect item to assist in resolving the issue.

3. Return Process

3.1 Contact Us: Before returning any items, please contact us at byrebecca.uk@hotmail.com with your order number and details of the issue.

3.2 Return Authorisation: We will provide you with a return authorisation and instructions on how to send your item back.

4. Contact Information

4.1 If you have any questions about our refund policy or need assistance with a return, please contact us via email at byrebecca.uk@hotmail.com